Sustainable Tourism, Outdoor Education & Adventure

Position: Guest Relations Manager
Lodge/Resort: Strathcona Park Lodge and Outdoor Education Centre
Location: most staff live on site, Vancouver Island BC (40 km west of Campbell River). Or you can commute from either Campbell River or Gold River.

About Strathcona Park Lodge

Strathcona Park Lodge & Outdoor Education Centre (SPL) was founded in 1959. It is a leading centre for outdoor education and wilderness tourism in BC. Every decision we make is born out of one of our three themes: to connect our students and guests with each other and the natural world, to build respect for each others’ differences and the natural environment, and to carry what we learn here out into the world to create a positive ripple effect in our communities... StrathconaParkLodge.com

Guest Relations Manage

Our Guest Relations Manager’s primary focus is building relationships with clients; they also play a very important internal role communicating within the management team, coordinating services between Food and Beverage, Housekeeping, Maintenance, and Programs departments to ensure the client experience is seamless. The Guest Relations Manager motivates and coaches the Guest Services agents, and possesses upbeat and professional skills in customer engagement.

• Salary: $1980 – $2140 biweekly
• Term: Seasonal, full-time, March – November
• Starting Date: March 1st, 2025

Candidate Attributes: You enjoy working in a dynamic work environment and are passionate about providing exceptional customer service to guests. You have experience working in hospitality and tourism and have the leadership and communication skills necessary to train, mentor and supervise a small team of guest service agents. As part of the management team you are a role model for SPL’s mission and values amongst our guests and staff.

Responsibilities:

• Supporting Staff, building a team that represents SPL’s values and bolsters guest experiences
  • Mentoring guest relations agents, working with them to warmly and accurately represent SPL
  • Overseeing the day to day operations of the office, supervising staff, ensuring that all guest-related tasks are handled efficiently
• Turning inquirers into loyal guests
• Helping potential guests along the path from dreaming and planning to booking and visiting, as well as sharing their experience here and returning as guests
• Resolving special requests, concerns and complaints effectively
• Working with wholesalers and groups

• Working closely with our different client groups, including events and celebrations and shared interest groups, relationship building, preparing quotes, seeing group experiences through from inquiry to execution
• Overseeing our small retail store – purchasing and ordering items consistent with SPL values
• Night Audit and financial duties
  • Assist with payroll functions and daily/month-end accounting duties.
  • Ensure daily night audits balance and investigate any discrepancies. Maintain a working knowledge of social media, accounting and IT systems.

Qualifications/Competencies:

• Computer literacy, able to quickly learn our booking systems, work with spreadsheets, a working knowledge of social media, accounting and IT systems
• Experience in the tourism industry is an asset, diploma or degree in tourism or business preferred

• Strong communication skills, able to respond quickly and effectively in a dynamic environment
• Problem solving, team building, ethics and integrity
• Accountability, dependability, attention to detail, and quality control

Reports to: Managing Director

Conditions: Successful completion of criminal record check and legal entitlement to work in Canada.

To apply, please send a copy of your cover letter and resume to: work@strathconaparklodge.com

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