Vancouver Jobs – Living Wage Employer

Position: Warehouse Associate
Organization: Fairware
Location: Vancouver, BC

Fairware provides custom branded products to North America’s leading sustainable brands. Our vision is to create merchandise that elevates brands, people, and shared communities while upholding ethical and sustainable practices. Fairware is a certified B Corporation, Women Owned, LGBTQ owned and a certified Living Wage Employer.

Fairware is committed to recruiting and retaining a diverse workforce. We value diversity and inclusion and encourage all qualified people to apply. People of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender people are encouraged to apply.

If we can make this easier through accommodation in the recruitment process, please contact us at the email provided.

If you are looking to join a successful growing company with a great culture, you’ve found us. Check us out at fairware.com

What you’ll get working here:

You will be joining us at our open-plan office located near Olympic Village in Vancouver; which is close to transit and bike share stations.

• a full-time, salaried position with benefits after 3 months.
• team-oriented environment
• bike parking and showers
• professional development
• profit sharing

JOB OVERVIEW

The warehouse associate will ensure that online inventory store orders are processed and delivered in a timely manner and will provide customer service in line with Fairware’s Customer service model. This is a full-time role at our Vancouver Warehouse and requires both physical labour and computer work.

ROLES AND RESPONSIBILITIES

• Manage and respond to all online store email inboxes, responding to all inquiries within 2 hours.
• Provide customer support assistance via email or phone.
• Pick, pack and ship of all inventory orders and kitting projects as required.
• Assist with tracking warehouse KPI’s for accuracy, turn rates, fulfillment and delivery times.
• Receive, count and inspect incoming inventory, reporting on discrepancies and quality issues.
• Add or update product/store information on WMS.
• Work with internal and external fulfillment to integrate with systems.
• Assist with international shipping and customs
• Provide shipping quotes and duty information to team as required.
• Coordinate Kitting Projects
• Provide shipping data to accounting as required
• Participate in E Commerce weekly team meetings.
• Maintain packing supplies.
• Participate in inventory counts as per schedule.
• Maintain a clean and orderly warehouse.
• Participate in special projects as needed.

QUALIFICATIONS

• You have at least 2 years related experience in E Commerce, WMS, and customer service and have working knowledge of Shopify.
• You comfortable working in a fast paced, entrepreneurial environment with deadlines.
• You are self-confident and organized.
• You have great interpersonal skills both in person and on the phone and love connecting with customers.
• You are fluent in English, second language an asset.
• You are interested in social responsibility, sustainability, and sustainable products.
• You are comfortable working with various cloud-based programs including Office 365.
• You are comfortable with physical work requiring lifting and standing.

How to Apply:

Please send us a one-page letter outlining your experience and why you want to work for Fairware – attach it to a resume that captures your related experience and email it to jobs@fairware.com with the words Warehouse Associate in the subject line.

Please mention you saw this posting at GoodWork.ca.

We will be interviewing qualified candidates as they apply until the role is filled. No phone calls or drop-ins please.

Salary: 46,000 - $49,000 base annual salary, depending on experience.