Natural Food, Retail Management

Position: Store Manager (Beach Location / Southwood Drive)
Company: The Big Carrot
Location: Southwood Drive location, The Beaches, Toronto, Ontario

The Big Carrot is your one-stop shop for healthy living.

We are committed to providing you local, organic, non-GMO, Fair Trade, and sustainable options. Check out our produce, grocery, bulk, body care and supplement departments as well as our Carrot Kitchen and Juice, Smoothie & Coffee bars. About The Big Carrot.

Job Summary:

The primary function of the Store Manager is to ensure efficient operating procedures, accurate fiscal budgeting, and staff development of the location they oversee, while adhering to the strategic guidelines and objectives provided by the Operations Manager.

It is the Store Manager’s duty to ensure that the highest standards are achieved, and maintained in accordance with quality assurance policies as set out by the Operations Manager. Responsibility includes ensuring adherence to the organizations operating standards, operating procedures, policy manuals, and training programs as directed. The Store Manager is responsible to ensure all legal specifications are adhered to in line with The Big Carrot’s Health and Safety Policy.

The Store Manager oversees operations of the store ranging from merchandising, sales, customer service, staff development, other day-to-day functions, as well as budgeting in order to ensure the effective functioning of the store, achievement of financial goals and overall improvement, and enhancement of the location.

Major Responsibilities:

General Store Supervisory Responsibilities

• Responsible for the overall day-to-day operations of the store.
• Develop and implement a store strategic plans to support the Big Carrot’s mission and to improve sales, profitability and organizational growth.
• Develop customer relations programs and ensure on-going successful relationships with the community partners upon which the Big Carrot depends.
• Assist with and develop and maintain positive relationships with local food suppliers, Limited and other business partners associated with the store.
• Develop in store merchandising programs to support profitability goals.
• Keep current with local market and industry trends.
• Holds and directs managers meetings to propagate operations initiatives and foster an internal management team for the location.
• Oversight for store maintenance, and coordinating/leading projects within the store.
• Responds to and deals with customer complaints in a timely and professional manner indicative of the Big Carrot.
• Perform any other job-related duties at the discretion of the Operations Manager.

Human Resources and Staffing

• Provides oversight and guidance in the maintenance and handling of the hiring and termination process of the store in conjunction with The Big Carrot’s Human Resources Department. Ensures that the store is adequately staffed, within projected labour budgets.
• Operate within all Federal, Provincial, and Big Carrot policy, practice, procedure.
• Has a working knowledge of the Ontario Occupational Health and Safety Act.
• Is responsible for ensuring enforcement of health and safety policy throughout the store, ensuring compliance with occupational applicable laws.
• Ensures incidences of violence, harassment, and workplace injury are properly investigated.
• Plan and arrange staff training sessions and offsite training/education that are required to improve operations.
• Oversees, escalates and/or in collaboration with the Human Resource Department makes the final decision with regards to conflict resolution and grievance issues within the store.
• Oversees and ensures store-wide compliance with appropriate Human Rights legislation (i.e., Bill 168) within the store.

Budgeting

• The Store Manager develops and maintains an annual fiscally sound financial budget for the store they oversee, as directed by the Operations Manager (OM).
• Develops reasonable and achievable financial goals forecasted to increase store and department contribution margins.
• Works with department managers to set new productivity goals, forecast budgets, and increase profit margins.
• Frequently reviews sales data, production and activity reports, financial statements and other information to ensure financial goals are achieved.
• Finds ways to reduce operational costs and increase revenues.
• With the OM oversight and assistance turns recommendations into fiscally responsible, cost benefit analyzed, working models that take into account the stores standard operating procedures.

Maintenance:

• Oversees the budget/expense of maintenance related projects and requirements within the store, and ensures overall store cleanliness and appearance of the store.
• Oversees all in store maintenance and repair contracts (maintenance, repairs, etc.)

Education/ Experience/ Skills Required:

• College level Diploma in business related field and at least 3-5 years previous retail management experience.
• Excellent written and verbal communication and interpersonal skills to deal effectively with staff and outside contacts, write project reports, evaluate staff, answer telephone enquiries and support policy and practice by persuading, convincing and selling ideas.
• Proficiency in Microsoft office, Excel, PowerPoint, inventory software and analysis of date.
• Good analytical skills to evaluate programs and trends.
• Knowledge of Human Resource management, financial and budget management.
• Versatile skills required to perform a variety of functions such as managing staff, providing advice

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: From $56,500.00 per year

Apply

Apply online or send your resume to resumes@thebigcarrot.ca with "Store Manager (Southwood) in the subject line. Please mention you saw this posting at GoodWork.ca.