Program Management, Program Development

Position: Director of Program Management
Organization: Reep Green Solutions
Location: This is a hybrid role with an in person requirement to attend meetings and events in Waterloo Region, Ontario

Full Time Permanent Position in Waterloo Region
Date posted: April 2025

Background:

For 25 years, Reep Green Solutions has been a leading environmental charity dedicated to helping the people of Waterloo Region live sustainably. Reep’s focus on home energy efficiency, water conservation, tree stewardship, and healthy yards are important ways that we meet our mission to empower people with the practical tools, knowledge and capacity for action to make sustainable living the norm.

As we look towards the future, we recognize the critical importance of the next decade in the fight against climate change. Our goal is to support this global effort by helping their community take 10,000 meaningful actions by 2030, collectively shifting us towards a more resilient and low-carbon future.

Position Summary:

The Director of Program Management is an exciting leadership opportunity for an experienced people leader and project manager to mentor a team of early career professionals that are passionate to make a difference with their work. The Director will guide the team to stay focused upon Reep’s commitments and partnership obligations, to deliver valued services to community members.

The Director is responsible for the overseeing Reep’s Program Managers, who in turn manage the day-to-day operations of Reep’s services including: energy & water audits; healthy yards programs (i.e. stormwater flood resiliency); and backyard tree planting.

Through continuous improvement of systems and implementing best practices around project management, the Director of Program Management will uphold Reep’s reputation as a trusted delivery agent of high quality and values-based services.

Roles & Responsibilities:

Organizational Leadership

• Work closely with the Executive Director in the development of long term strategic plans, annual plans, hiring staff and hiring policies
• Track results on an ongoing basis, analyze findings, make recommendations on future programming
• Provide insights into the priorities for future Program Innovation and Development including identifying any necessary resources to accomplish organizational goals
• Participate in activities in the community that support the Reep Green Solutions organization
• In the absence of the Executive Director, when requested, provide overall leadership of the organization

Financial Management

• Work with Reep’s Executive Director to systematically plan and track operations, financials, and organizational goals
• Maintain an ongoing budget of approximately $1M across programs including expense and invoice tracking with support from Reep’s bookkeeper and Executive Director

Program Management

• Supervise the day to day activities of the team delivering Reep’s services and, with the assistance of the Operations Manager, plan for and implement continuous improvement of logistics, processes and customer service
• Identify and address challenges and troubleshoot difficulties (e.g. escalated customer service complaints), addressing issues in a timely manner
• Proactively troubleshoot customer service issues to protect and enhance Reep’s reputation
• Manage Reep’s team of (3 to 4) Program Managers to provide mentorship and guidance to ensure that their teams are operating efficiently and in line with Reep’s values, mission and vision
• Take steps to further develop a complementary team with a broad sense of all of our programs and the ability to promote green infrastructure in a wide variety of contexts and circumstances
• Uphold a high standard of health and safety in all aspects of our service
• Work with the Communications Manager to develop key messaging for marketing programs and services

Program Development

• Foster relationships with key partners such as Cities of Kitchener, Cambridge, Waterloo, and Guelph, including working with Program managers to execute work plans and maintain budgets for existing and future projects and/or programs
• Assess the potential for new partnerships and service offerings consistent with Reep’s mission
• Explore grants and funding opportunities to further Reep’s initiatives and support existing and potential municipal or community programs
• Assess Requests for Proposals (RFP) from utilities, municipalities and others
  • Be prepared to respond quickly to opportunities that arise
  • Assess mission-fit, revenue potential, feasibility and potential partnerships in delivery
  • Prepare Reep’s proposals singly, or jointly with project partners, for positioning Reep’s services to successfully win RFP bids
• In addition to these responsibilities, other tasks may be added as required by the organization.

Term: This is an ongoing permanent role starting July 1st 2025

Compensation: $65,000 - $75,000 annually depending upon qualifications

Benefits: This is a hybrid role, with a work from home and an in person requirement to attend meetings and events in Waterloo Region. We offer a flexible work schedule with core hours of 9am to 5pm. We offer an Annual Employee Assistance Plan and a Health Care Spending Account.

Qualifications/Requirements:

• 5+ years experience of program management and development
• 5+ years supervisory experience managing a team
• 3+ years of financial administration experience
• Experience in the not-for-profit sector preferred
• Residency or close commuting distance to Waterloo Region or willingness to relocate
• Demonstrated commitment to environmental sustainability
• Proven and demonstrable relationship building and management skills, including team and consensus building; ability to relate and work successfully with multiple constituencies, both internal and external in order to work toward shared goals
• Strong communicator and effective at clearly defining staff roles; experience with training new staff and successfully imparting organizational culture across teams
• Strong understanding of how to enhance reputation through commitment to exceptional customer service principles; experience with Contact Relationship Management (CRM) systems an asset
• Strong analytical, critical thinking and problem solving skills
• Ability to manage financial operations, including budget development, financial planning, reporting and internal controls
• Project Management experience including strategic and program planning
• Highly effective interpersonal and conflict resolution skills
• A post-secondary degree, diploma or equivalent experience in a relevant field

**Workplace Expectations** All Reep Green Solutions office staff work remotely. Any of the necessary equipment to work remotely such as a laptop will be provided but a stable internet connection is required to be arranged by the employee. In-person meetings and other work may also be required. Opportunities to work at an office environment can be arranged.

Interested in joining our team? Please submit your resume and cover letter via email in one PDF file to the Manager, Admin & HR, Sarah Smouter, office@reepgreen.ca by Monday May 26th 2025. Please mention you saw this at GoodWork.ca.

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Reep Green Solutions is committed to building a diverse team to better reflect the diversity of the community we serve. We encourage members from the following communities to apply and self- declare in your application:

• Indigenous, Black, People of Colour
• New Canadians
• People with disabilities
• LGBT2SQIA+

Being a member of an equity group is among our hiring selection criteria. Your declaration of membership in any of these groups will remain confidential. Reep is a participant in Canada’s 50- 30 Challenge, to advance equity, diversity, inclusion and economic prosperity in the workplace.