Parks, Recreation and Leisure, Hospitality, Customer Service

Hiring: Park Services Representatives - Conservation Areas - Seasonal – OPSEU Union Position
Employer: Niagara Peninsula Conservation Authority
Locations: Niagara Region, Vineland, Wainfleet, Wellandport, Hamilton, Ontario

As a community-based natural resource management agency, the Niagara Peninsula Conservation Authority envisions a healthy and vibrant natural environment with shared greenspace and clean water for all.

NPCA’s work supports the conservation, enhancement, and sustainability of healthy watersheds with programs and services that focus on drinking water source protection, flood and hazard management, endangered species protection, ecosystem restoration, community stewardship, education, and land management.

NPCA is the caretaker of 41 conservation areas within the Niagara Peninsula watershed held in public trust for recreation, heritage preservation, conservation, and education. These natural and shared greenspaces marry nature, culture, and adventure to create limitless opportunities for discovery.

Why Work for the NPCA?

• Professional Development: Opportunity for further training and skills development.
• Meaningful Work Experience: Gain hands-on experience, contributing to real projects and making a tangible impact.
• Inclusive and Collaborative Culture: An opportunity to be part of a highly engaged and passionate team of professionals.
• Competitive Benefits: Voluntary enrollment in the OMERS pension plan.
• Access to Niagara Peninsula Conservation Area locations!

Summary of Duties

Under the guidance of the Park Manager, the Park Services Representative leads the day-to-day operations of the Conservation Area. This role will also support the Park Manager with financial goals and revenue targets along with implementation of marketing strategies to increase positive visitor experience. The incumbent will independently resolve escalated customer service issues and resolve conflicts within the designated park as they arise. The successful applicant will have general knowledge and ability to manage routine park maintenance issues and effectively respond to emergencies in the absence of the Park Manager.

This role is seasonal in nature with expectations of full-time hours from April to October 2025.

Duties and Responsibilities

• Provide exceptional customer service to conservation area visitors regarding conservation area services, programs, facility bookings, admission, retail and membership pass sales and conservation area rules and regulations
• Oversee gatehouse operations including cash, POS and reservation systems
• Implement facility bookings and administer contracts for facility rental agreements
• Assist in implementing business and marketing strategies for the conservation area
• Suggest revenue-generating programs and services to Park Manager
• Assist with NPCA programs and events and setup for facility rentals

Qualifications

• Diploma or certificate in Recreation and Leisure, Hospitality, Administration or a related field
• Five (5) years of experience in Customer Service
• Experience operating POS and reservation systems
• Working knowledge of general facility and grounds maintenance
• Ability to lift up to 50lbs
• Current knowledge of computer applications
• Excellent customer service skills, including verbal and written communication
• Strong organizational skills with attention to detail
• Ability to problem solve and diffuse situations
• Valid G class driver’s license
• First Aid and CPR C an asset
• Must be available to work full-time hours from April to October 2024.

Applicants will be assigned to one location but may be asked to work at any of the locations listed below. Please indicate your location preference(s) as part of your application. This role will be required to work some evening and week-end shifts.

Locations may include:

• Ball’s Falls Conservation Area (Vineland)
• Long Beach Conservation Area (Wainfleet)
• Chippawa Creek Conservation Area (Wellandport)
• Binbrook Conservation Area (Hamilton)

Salary Range: Starting at $28.74 (35 hours/week)

Application Deadline: Friday, January 31st, 2025 – 4:00pm

HOW TO APPLY:

Please apply through the website at http://www.npca.ca/about/careers

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The NPCA is an equal opportunity employer that values diversity in the workplace. We do not condone or tolerate discrimination on the basis of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex, gender identity, gender expression, family status, marital status, sexual orientation, or record of offence.

Our hiring policies help ensure a consistent, diverse and objective hiring process that is non-discriminatory in nature, and compliant with the Employment Standards Act, Human Rights Code, Occupational Health & Safety, Accessibility for Ontarians with Disability Act as well as any other related legislation ensuring equal employment opportunities.

We can provide accommodation for a disability in all employment activities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation, please contact recruitment@npca.ca .