Municipal customer service, communications, engagement 

Position: Waste Services Assistant
Municipality: County of Dufferin
Location: Orangeville, Ontario / Hybrid

Are you enthusiastic and want to help people reduce their wastes? The County's Waste Services Assistant is an integral part of our team, as we provide various waste diversion programs to residents and businesses. To help divert even more waste from landfill, the County is also implementing components of its Long-Term Waste Management Strategy. Upcoming initiatives include efforts to increase Green Bin usage, textiles reuse/recycling, updating our LTWMS, and supporting our Industrial, Commercial and Institutional (IC&I) curbside collection program. The Waste Services Assistant reports to the Manager of Waste Services, and works with our Collections Coordinator, Outreach and Communications Coordinator, and our Waste Reduction Educator.

The County of Dufferin sits on the fringe of the Greater Toronto Area, about 100 kilometres northwest of Toronto. It is largely a rural county with three urban settlement areas. The region is well known for its rivers, its rolling hills and its excellent outdoor recreation opportunities. The UNESCO World Biosphere Reserve, the Niagara Escarpment and the world famous Bruce Trail, run through Dufferin offering spectacular vistas and hiking opportunities. Home to over 61,000 residents the area boasts fabulous restaurants, shopping and amenities.

Core hours are from 8:30 a.m. to 4:30 p.m. Monday to Friday (35 hours per week). Work is in-person at 30 Centre St. in Orangeville, with County-issued IT equipment. Some early mornings and overtime on weekends and evenings will be required due to campaigns and participation at community functions/events that are used to promote waste reduction.

What we can offer YOU!

• A competitive hourly wage ranging between $22.15 – $25.91(Jan 1, 2025 Non-Union Pay Grid);
• Eligible to enroll in OMERS pension plan
• Access to Perkopolis; discount, reward and benefits program
• Access to an Employee and Family Assistance Program
• Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
• A supportive and collaborative work environment.

What you’ll do

• Provide excellent customer service support by responding to incoming phone calls, emails and in-person inquiries from the public, regarding the County's Waste Services programs (Green Bin organics, recycling, garbage, yard waste etc.)
• Engage children, residents and other community members around composting, recycling and waste reduction in a variety of ways (including events, displays, campaigns and presentations), and exploring new opportunities to engage with the community
• Undertake data collection and analysis for our Industrial, Commercial and Institutional (IC&I) curbside collection services for program support and future options
• Provide program support for the "Take It Back" Product Stewardship Program with local retailers and organizations who are trying to help with waste diversion and reuse efforts
• Undertake research, and assist with implementation (and the upcoming update) of our Long-Term Waste Management Strategy
• Assist with program analysis, including participation studies, waste audits and other data collection
• Delivery of waste diversion containers (green bins etc.) to distribution locations around the County and program participants
• Additional tasks as required within the Waste Services Division and Public Works Department
• Other duties as assigned

What you’ll bring

• Knowledge and interest in waste diversion
• Enthusiastic - enjoy working with the public and community
• Proven organizational skills, including ability to allocate resources effectively to accommodate multiple and competing demands
• Ability to work with minimal supervision, as well as within a team
• Strong and demonstrated customer service experience
• Excellent communication skills, both written and verbal
• CSA approved work boots (the County will reimburse 50% of the cost, up to a maximum of $150.00)
• Light to medium lifting will be required
• Clear Criminal Reference Check upon hiring
• G Class Driver’s License

The County of Dufferin strives to provide exceptional customer service to all its residents and visitors. To effectively do so, all positions at the County of Dufferin require a commitment to upholding the County’s equity mandate through on-going and mandatory training and examining our day-to-day operations and impacts through an equity lens. Therefore, throughout the selection process, candidates will have demonstrated their ability to be anti-racist, equitable, inclusive, and respectful.

Ready to apply?

Interested applicants are invited to submit a resume and cover letter before the closing date and time to: hr@dufferincounty.ca

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